Car Rental Terms & Conditions
MRR Holidays SDN BHD is a trading name of MRR Holidays, which is a company registered in Malaysia whose registered under SSM 202301015555 (1509477-D) address is at Kg Bohor Merah, Mukim Ayer Hangat, 07000, Langkawi Kedah Darul Aman.
For the avoidance of doubt, ‘you’ refers to the main driver, the person paying for the rental, and/or the person making the booking. Please note, although ‘you’ may refer to more than one person, we contract with all parties, but we will only be able to speak to the main driver in respect of a confirmed booking. Together, these are referred to as ‘our terms. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms & conditions. No conduct by MRR Tour Langkawi shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. We may change the terms from time to time and you are advised to check the website to consider any changes to the terms which apply to you. Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your car hire.
You will be provided with a car by us either directly or as an agent. The capacity in which we act depends on our relationship with the car hire company.
We accept booking only for a minimum period of 24 hours. Any booking made less than that will be rejected and no refund shall be made.
Please take note that this term is subject to change without prior notice.
These terms apply to any booking that you make with us on WhatsApp, email, or through this website, so you should make sure that you are aware of their contents. Both our terms and those of the car hire companies we work with contain some exclusions and limitations of liability.
Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By confirming that you wish to book a car through this website you, indicate that you have read and understood and accept our terms. If there is any part that you do not fully understand, or if you have a query about the car hire or any other product, please contact us at mrrholidays.com@gmail.com
Confirming your booking and taking payment
In most cases, we will confirm your booking immediately using the email address provided when the booking is made. Sometimes, we need to wait for the car hire company to confirm that a car is available. However glitch can happen sometime. If this the case we will fully refund the money.
Very rarely, a car hire company can’t confirm that a car is unavailable. If this happens, we will inform you and refund the money back to you.
When you book a car or other product on our site, we will email you to confirm its availability within few hours of booking.
You will not have a contract until we have confirmed your booking and taken the payment. We will send all correspondence to the email address provided when making the booking. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.
Indemnification
Renter agrees to indemnify, defend, and hold harmless the Owner for any loss, damage, or legal actions against the Owner as a result of the Renter’s operation or use of the Rented Vehicle during the term of this Car Rental Agreement. This includes any attorney fees necessarily incurred for these purposes. The renter will also pay for any parking tickets, moving violations, or other citations received while in possession of the Rented Vehicle.
Accuracy of Information
Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.
We cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the car hire counter.
We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, driving off-road, or driving without due care and attention. You will accept full responsibility in respect of such claims. This list is not exhaustive.
You will be responsible for the car you hire. You are required to inspect the car before use with the car hire company representative. The car rental company will take photos/videos as a proved and may share them with you. When you return the car, the car hire company will inspect again the car together with you to ensure the car is as when you hired it. We strongly encourage you to do the same.
What is included/excluded in the price?
Please read the specific terms & conditions relating to your car hire, which you will see during the booking process.
Fuel & Deposits at the Car Hire Counter
Most car hire companies require a deposit at the start of the rental to cover the liability excess, any charges incurred during the rental, and, in some cases, fuel. The fuel will deposit will be refunded fully if the fuel level is equivalent upon the pickup.
If you still have any questions, please contact us.
Sometimes the car hire company charges for fuel, the cost may be higher than it would be at a local petrol station due to the service fee to refuel. MPV is Usually RM 15.00 per bar and Sedan RM 10.00 per bar.
Out-of-Hours Service
Our Normal Office hours are from 9.00 am – 5.00 pm
At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an additional charge for this service, which will be payable directly to us or the car hire company. We will advise you whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the car pick-up to fall outside a car hire company’s normal working hours, the car hire company may agree to provide an out-of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no out-of-hours service available – and it is therefore recommended that you take independent travel insurance. Non-airport car hire counters may also provide an out-of-hours service.
Minimum / Maximum Age Limitations
In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain car hire companies and in certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher at some locations. Please check with our customer service by contacting us at +6019 497 1371. or email us at mrrholidays.com@gmail.com
Additional Drivers
Fees may apply for additional drivers, payable at the car hire counter. Please check with our customer service by contacting us at +6019 497 1371.
Daily Rate Calculations / Periods of Hire / Period of Hire Extensions/ Late Drop-off
The price of your car hire will be confirmed at the time of booking and calculated on the basis of 24-hour units. If you wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your voucher / eVoucher, the contract for such an extension will always be with the car hire company directly and the extra time will be charged for by the car hire company at the local daily rate, which may be higher than the rates agreed with us at the time of booking. The car hire company may also charge an additional penalty for a late drop-off, details of any additional payments will be in your contract with the car hire company.
Late Pick-ups / Early Drop-offs
Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.
One-Way Rentals
One-way rentals must be confirmed in advance and may be subject to one-way fees, payable to the car hire company. Basically, it is the delivery cost for a booking far from Langkawi International Airport. This is basically a cost for the delivery car to your hotels/specific location you requested.
Child Seats & Special Requests
Child seats, roof racks (not available on some cars), and other ‘extra’ items are available on request in most locations, although they cannot be guaranteed. There is usually a fee payable to the car hire company. In most locations, child seats are required by law. Please note: rear seatbelts may not be provided in all cars. Please check with our Contact Centre regarding these items. Requests for these items should be made at the time of booking.
Driving Areas
Vehicles are allowed to be driven only at Langkawi Island.
Cancellations and Amendments
If you cancel:
Please note that all bookings (including flight, hotel, car rental, and other services) are generally NOT ALLOW for amendment or cancellation with a full refund. All amendments OR cancellation is subject to our service provider’s discretion and terms and conditions, availability, and penalty. Any additional fare differences are to be bear by the customer.
mrrholidays.com reserves the absolute right to charge you an administration fee of not more than RM100 per booking to cover the administration costs incurred by Tourslangkawi for all amendments or cancellations.
In the event of a CMO (Control Movement Order) from the Malaysian Government, you will receive a full refund.
No Refund In the event of Force Majeure (such as war, labor strike, or extreme weather) or effect that cannot be reasonably anticipated or controlled: fortuitous event — compare the act of god, inevitable accident.
The counter staff or rental company staff may refuse you the car if (for example):
- You don’t arrive on time
- You are not eligible to rent the car
- You don’t have the documentation you need (License)
- Failure to complete full payment upon arrival
If that happens, please call us from the rental counter to cancel your booking, and you’ll receive a refund, minus the cost of 3 days of your rental. Otherwise, you won’t be entitled to a refund.
Amendments (changes to your booking)
You can make changes to your booking any time before you’re due to pick the car up but we do not guarantee its availability.
In most cases, the easiest way to do this is via our WhatsApp at +6019 497 1371
If We Make Changes to Your Booking
Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or by the car hire company. In all such cases, we will advise you as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have NO additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.
Documentation
Your voucher / eVoucher will normally be available once full payment has been received and the car confirmed by the car hire company. Please note that certain ‘request’ cars may take longer to confirm and we will advise you if this is the case. Where the car cannot be picked up due to insufficient documentation or failure to provide a valid credit card, this will be treated as a ‘No Show’, which means you will NOT be entitled to a refund of the money paid. Please ensure that you travel with your voucher / eVoucher, your full valid national driving license, and other identification.
Driving License
Every driver must have a full, valid driving MALAYSIAN / INTERNATIONAL driving license.
we reserve the right to refuse the booking on this basis, according to the terms & conditions of the car hire companies we work with according to the guideline by the Ministry of Transport. When picking up the car, every driver must present their license. They must also keep their driving license with them at all times throughout the rental, for perusal by local authorities.
No refunds will be given if a car hire company refuses to supply a car because of failure to show a driving license.
Please note that when driving abroad you may require an International Driving Permit. It is the driver’s responsibility to check whether they will need an International Driving Permit. An International Driving Permit does not replace the requirement for a regular driving license: a full driving license in the main driver’s name will still be required in order to rent the car, and every driver requiring an International Driving Permit must keep both documents with them at all times. If an International Driving Permit is required, you will not be able to collect your rental without the permit and your driving license.
All drivers must read the terms and conditions of the car hire company providing their car prior to pick-up, as certain companies and locations may have additional requirements.
Important Information Regarding Exchange Rates
Due to the fluctuation of exchange rates, please be aware that the amount charged to your credit card may differ from the price we quote when you agree to pay for a product or service. The difference (if any) will depend on changes to exchange rates during the period between the moment you book and the moment the charge is reflected in your credit card statement. Similarly, should we refund any money to your account, we will refund the exact amount initially charged – and will not be responsible for any fluctuations in exchange rates that lead to you receiving a larger or smaller refund than expected.
Car Capacity & Car Class
We are unable to guarantee a particular make or model of car. The car shown on our website or your voucher / eVoucher is for guidance only and the car hire company may instead provide a different car that is deemed to be similar or superior class.
Provision of Cars
Car hire companies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation, or any other costs you may have to pay in such a case.
Complaints
If you are dissatisfied with your rental, please contact us immediately at +6019 497 1371. It is difficult for us to assess any claim regarding your rental if this action is not taken immediately. Although when you rent a car, you enter a contractual relationship with the car hire company, whenever there’s a problem, we will try to help by contacting the car hire company on your behalf.
Please note that as we aim to resolve disputes internally, we are not obliged to submit to an ADR procedure operated by any independent ADR provider.
Mechanical Difficulties / Accidents
In the case of a breakdown or mechanical difficulties, you must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars. If you are involved in an accident, the local police and the car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make a claim.
Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. You are subject both to our company terms and to those of the car hire company. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays, or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.
TERMINATION OF BOOKING
MRR Holidays has the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a car hire company. In all circumstances, we will use our reasonable endeavors to arrange for the supply of an alternative car or similar class, but in periods of high demand, it may not be possible. The customer will receive a full refund. In the unlikely circumstance, we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund and we will not responsible for foreseeable losses incurred by the customer as a consequence of us breaking the agreement.
Making Bookings and Purchasing or Requesting Products or Services
If you wish to make bookings or to purchase or request products or services described on this website, we (or our business partners) may ask you to supply certain data applicable to your booking or purchase – including, without limitation, credit card information and other personally identifiable data about you. You understand that any such data will be treated by us in the manner described in Privacy Notice. You agree that all data that you provide for this purpose will be accurate, current, and complete. You agree to pay all charges incurred by you or any users of your account, credit card, or another payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.
Verification of submitted data may be required prior to our acceptance of any booking, purchase, or order. Except as otherwise required by law or as otherwise expressly stated by us, the price, rate, and availability of products or services are subject to change without notice. You acknowledge that bookings, purchases, and services are subject to additional terms & conditions imposed by us or by the car hire company which supplies your car.
Website Conditions of Use
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interfere or hack, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.
Customer Reviews
Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of the car hire company, and used partially or in their entirety by MRR Holidays on our platforms, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by MRR Holidays. By submitting a review, you are consenting to the above use of your review. We reserve the right to adjust, refuse or remove reviews at our sole discretion.
Reviews express the personal opinions of MRR Holidays customers who filled out a survey after the completion of their rental. These opinions do not necessarily represent the views of MRR Holidays.
